PRIMER's principal added value is proximity. Although we have grown exponentially in terms of business and personnel, we have retained the quality and proximity in our dealings with customers, more typical of family firms.
This proximity is gradually disappearing in the market due to the existence of multinational companies in the Services sector, resulting in a higher level of overall dissatisfaction among customers, both when addressing their problems or requirements and when offering solutions.
Aware of this problem, at PRIMER we have always prioritised and safeguarded a good customer service, offering close attention from the very first moment until the start-up of the laundry and subsequent service.
We endeavour to look after these details, and right from the initial contact, the potential customer is met by an expert in laundry, who offers advice, and the security and certainty that the request will be closely monitored, whether it is a query, a quote or an assembly, thereby avoiding constant referral to different departments and people.
The services offered by PRIMER range from initial assessment in the choice of the machine, manufacture, delivery, start-up, to a full after-sales service. The team of professionals at PRIMER is able to develop complete turnkey projects, adjusting the planning, design and costs to the requirements of each customer.